Frequently Asked Questions
We're dedicated to producing the best quality products and delivering impeccable service, and understand that researching products for you and your family is important.
We've answered some of the most common questions we receive below, but if you can't find what you're looking for please don't hesitate to get in touch.
How big is the Small Insulated Medpac?
The dimensions are 17cm x 7cm x 5cm deep, with a zip around 3 sides for easy access
The Small Insulated Medpac can hold:
- 2 Epipens/Emerade/Jext
- 1 asthma inhaler
- Small Bottle Piriton
- Tablets
- Glucose sweets or similar
- Small Asthma Spacer
How big is the Large Insulated Medpac?
The dimensions are 20cm x 12cm x 9cm deep, with a zip around three sides for easy access.
The Large Insulated Medpac can hold all that the small Medpac can plus:
- Medium sized asthma spacers
- Asthma inhalers
- Most medications
How big is the Medpac Active?
The Medpac Active is 18cm x 8cm x 4cm (which comfortably fits a waist circumference of 70cm – 105cm) and can hold:
- 2 Epipens/Emerade/Jext
- 1 asthma inhaler
- Tablets
- Glucose sweets or similar
Does my medpac come with an ID card and treatment card, or do I have to buy them separately?
Your Medpac will come with an ID card and treatment card.
What if I need to replace my ID card and treatment card at a later date?
Your Medpac will initially come with these items included, however they are also available to buy separately if you need to replace them in the future.
I have my own treatment plan, will it fit in a Medpac?
Both size Medpacs have a pocket inside for the treatment card, however this could also be used to store your own treatment plan assuming it could be folded to the relevant sized pocket.
Why are Medpacs orange?
Orange was chosen because it is easy to spot in an emergency, and hard to leave behind!
Read more about our Medpac Story here.
How long will my order take to arrive?
We aim to dispatch all orders within 3 working days, they are dispatched Royal Mail first class, which aims to deliver your order the next working day including Saturdays. Please let us know if you need it urgently and we will do our best to help.
What advice would you give to schools wanting to order Medpacs?
We're happy to work with Schools for bulk orders, and you can order online, download an interactive order form or send us an official purchase order.
Our online order form can be found here, and more information about how we work with schools can be found here.
How good is the insulation on the insulated Medpacs? What’s your advice for keeping meds at a certain temperature?
This is a challenging one as it so depends on where the Medpac is being stored, how full it is, outside temperature etc..
All we can say is that the thermal lining helps to regulate the temperature of the contents, and our Large Insulated Medpacs can also be used with our reusable freezer packs if your temperature requires low temperature storage.
Can I order samples?
Unfortunately, as we are a small company we are unable to send out free samples.
What’s your returns policy?
Our returns policy can be found here.
Do you do discounts for bulk ordering?
Yes, we offer a 5% for orders over £200 ex VAT, and you can read more about bulk ordering here.
Can Medpacs benefit the elderly?
Medpacs can benefit anyone that needs to store and carry medication, whatever age.
How durable are Medpacs?
Medpacs have been designed to be durable and affordable - we have reports of customers are still using Medpacs daily that they purchased in 2012!
How should I best look after my Medpac?
They should be sponge washed if they get a bit grubby, and you can order replacement ID/Treatment Cards if your circumstances change.
Is there any way of padlocking Medpacs (to keep children out)?
Medpacs are designed for emergency and prescription medication, by definition this may have to be accessed quickly and therefore we do not advise padlocks.
However some customers have a requirement to make them “tamper proof” and for this we recommend that the zips on the Large Insulated Medpacs can be closed using resealable cable ties for easy access.
Ready to find your perfect Medpac?
